Customer satisfaction is the holy grail of most businesses. And in healthcare, it's especially important because of the unique relationship between patients and practitioners. If you're not satisfied with your chronic care management program, you're likely not to follow through on any recommendations made by doctors or nurses.
In this post, we'll explore some tips for improving patient satisfaction and keeping them engaged in your chronic care management program. We'll also discuss how measuring satisfaction can help you improve your program over time!
Learn more about the patient's needs.
Understand the patient's expectations for care management.
Ask questions about previous experiences with other providers (if applicable).
Ask for feedback on your practice and staff, as well as on your office equipment and technology (if applicable).
1. Focus on patient experience
Patient experience is one of the most important factors in making a patient’s visit with your healthcare provider or facility a positive one. It has been shown that when people are satisfied with their care, they are more likely to stick to their treatment plans and follow through on recommended changes in behavior and lifestyle. In other words, if a patient has a positive experience at your practice or facility, they are more likely to keep coming back—and refer friends and family members too!
2. Integrate data throughout the entire practice
In our rapidly changing healthcare environment, data is the new currency of healthcare. It has become an essential tool for improving patient experience, quality, and outcomes while also allowing you to improve your financial performance. The key is to integrate data throughout the entire practice – not just in one department or siloed function.
To do this, focus on:
Integrating information from multiple sources as soon as it becomes available (e.g., EHRs). This will allow staff members to access information right away instead of having to wait for updates or reports. For example, if a patient calls into the front desk with concerns about his/her medication adherence rate, staff might be able to look up this information instantly rather than having them wait until someone else has time for that report later in the day.* Using data-based insights from across departments including nursing teams who can identify opportunities for better care coordination through increased collaboration between medical staff and clinicians.* Having leaders across departments work collaboratively on meaningful benchmarks based on metrics related directly back into both clinical care decisions as well as financial performance metrics like revenue per employee hour."
3. Improve the quality and effectiveness of care
In addition to improving the quality and effectiveness of care, another key to patient satisfaction is improving the patient experience. Achieving patient satisfaction may involve addressing barriers like access to care, financial concerns, or lack of education or understanding about a condition.
4. Produce better outcomes
It's not just about the quality of care you're providing. It's also about the outcomes of your services. When you measure patient satisfaction, you'll have a better idea of what is working and what isn't—and if it's time for some changes.
Benefits? For one thing, measuring outcomes will help prevent any gaps in care that could lead to poor health outcomes for patients. If patients aren't happy with their medications or treatment plans, they may stop taking them altogether. This can cause side effects from under-treatment and ultimately lead to more serious problems down the line (like hospitalization).
To measure patient satisfaction as well as other important healthcare metrics like mortality rates or readmission rates after discharge from a hospital stay, download our free white paper on how healthcare organizations can use data analytics software such as Adaptive Insights® to spot trends and make informed decisions based on hard evidence of performance rather than assumptions or gut feelings alone!
5. Understanding costs to support better decision-making
The costs are different for every patient, and understanding this information can help you improve patient satisfaction, as well as the quality of care you provide. It's important to understand how much it will cost a patient to receive certain services, how much those services will improve their health or quality of life, and when these services may not be worth it for them given their current financial situation or other priorities in their lives (such as paying off student loans).
6. Reduce readmissions and avoidable ER visits
One of the biggest drivers of costs and inefficiencies in healthcare is preventable hospitalizations. You can improve patient satisfaction, reduce readmissions and avoidable ER visits, and save time and money by helping your patients prepare for their recovery at home.
Ensure that patients receive discharge instructions from their physician before leaving a hospital or clinic. If not, encourage them to ask questions about what they need to do when they get home. They should also receive information on how to manage their condition after leaving the clinic or hospital so that they don’t have to return unless absolutely necessary. Offer support over the phone or through email if needed until they feel confident that they understand everything that was discussed during their visit with you (or another member of your team).
So, that's the 6 keys to success! We hope that you've found this post useful. If you have any questions or comments, please feel free to leave them below in the comment section.